Frequently Asked Questions
Everything you need to know about your Hammer Films order.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on customs.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy for physical media?
We accept returns on unopened Blu-rays, DVDs, and merchandise within 30 days of purchase. Items must be in their original shrink-wrap and condition to qualify for a full refund.
Do you ship your products internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any local customs duties or import taxes incurred upon arrival.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your Blu-ray releases region-locked?
Most of our standard releases are Region B or Region Free. Please check the specific product description on the item page to ensure compatibility with your player's region code.